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RESOURCES FOR WARD 4 RESIDENTS 

city of Edmonton resources  

Community resources  

311
Edmonton’s non-emergency phone line for City-government information
and services. To get assistance with the following
City of Edmonton services,
dial 3-1-1 or visit edmonton.ca

+ Assessment & Property Taxes
+ Animal Care & Control Centre
+ Attractions & Events
+ Bylaws & Bylaw Complaint Service
+ Cemeteries & Memorials
+ Drainage & Lot Grading
+ Eco Stations
+ Garbage & Recycling Collection Days
+ Licenses, Permits & Certificates
+ Parking Complaints
+ Parks, Pests & Trees
+ Payments
+ Potholes
+ Public Safety
+ Streets, Alleys & Sidewalks

BusLink/ETS Trip Planner
Provides maps, routes, schedules and information for Edmonton’s buses and LRT lines. 

780-496-1600 
www.takeets.com

 
To access DATS services contact 780-496-4567
 
Use the third-party Transit app, Google Maps or the ETS trip planner to plan a trip in the new network.

Edmonton Public Library
Edmonton’s Public Library has many locations throughout the city and along with borrowing services, also offers programming and community services. 

780-496-7000
www.epl.ca 


Tenant Support Services
Provides advice and information to residential tenants and landlords.

780-496-5959
t
enantsupportservices@edmonton.ca

City of Edmonton Free Short Term Counselling
780-496-4777 https://www.edmonton.ca/programs_services/for_family_individuals/counselling-services.aspx

UTILITIES
ATCO Gas, 780-424-5222, www.atco.com
ATCO Electric, 1-800-668-2248, www.atco.com
EPCOR, 780-412-4000, www.epcor.com
TELUS, 780-310-2255, www.telus.com
Shaw, 1-888-472-2222, www.shaw.ca










If you require further assistance with any City of Edmonton services, please contact Councillor Aaron’s Paquette office at aaron.paquette@edmonton.ca




C5 North East Hub
The C5 North East Community Hub is a collaborative
that includes Edmonton Mennonite Centre for Newcomers,
Terra Centre for Teen Parents, Norwood Child and Parent
Link Centre, Boyle Street Community Services,
Bent Arrow Traditional Healing Society, and SAGE Seniors Association.

780-456-1484
edmontonnortheasthub.com
frn@c5edmonton.ca


211 /Distress Line
Free confidential service that provides information and referral to a wide range of community, social, health and government services.

To access the service, dial 2-1-1, text INFO to 211 or visit ab.211.ca

Fresh Routes
Fresh, healthy, affordable food. Mobile grocery stores that carry fruits, veggies, eggs and whole grains, all sold at accessible prices.

info@freshroutes.ca
freshroutes.ca


COVID-19 Information and Questions
https://www.alberta.ca/coronavirus-info-for-albertans.aspx

https://www.edmonton.ca/programs_services/emergency_preparedness/covid-19.aspx


Or call 811

Canada Suicide Prevention 24hr hotline
1-833-456-4566

Alberta Mental Health Help Line 
780-482-4357

Drop-in free single session counselling (various Edmonton locations)
https://www.dropinyeg.ca/
780.423.2831
therapy-leads@familycentre.org


Alberta Health Services Addiction & Mental Health 
Community Assessment and Treatment Services free counselling

780-342-7600

University of Alberta Hospital Psychiatric Treatment Clinic free counselling
780-407-6501

East Edmonton Health Centre Addictions & Mental Health free counselling
780-342-4908

Sexual Assault Centre of Edmonton 24 hour crisis line
780-423-4121

Mennonite Centre
Provides free counselling for newcomers to Edmonton – specialized in trauma & torture survivors but can also provide counselling for those struggling with adjusting to a new country/lifestyle/environment.

780- 423- 9696
http://emcn.ab.ca

Money Mentors
Free financial and credit counselling services

1-888-294-0076
https://moneymentors.ca


Edmonton Seniors Coordinating Council Resources
https://seniorscouncil.net/